Question 1

How do I get started with Rhumbit?

Accepted Answer

Getting started is easy! Sign up for a free 7-day trial (no credit card required) and you can start adding your first jobs immediately. We'll guide you through the setup with an interactive tutorial.

Question 2

Do I need any special equipment?

Accepted Answer

All you need is a device with a modern web browser (Chrome, Safari, Firefox, Edge) and internet connection. Rhumbit is a Progressive Web App (PWA) that you can install to your home screen for a native app-like experience on any smartphone or computer.

Question 3

How long does setup take?

Accepted Answer

Most technicians are up and running within 15 minutes. You'll add your first few jobs, set your home base location, and you're ready to go. Our onboarding tutorial makes it super simple.

Question 4

Can I import my existing customer list?

Accepted Answer

Yes! You can import customers from a CSV file or manually add them one by one. Calendar sync is coming soon — for now, CSV import is the fastest way to get started.

Question 5

How does the auto-routing work?

Accepted Answer

Our AI algorithm analyzes all your job locations and calculates the most efficient route to minimize drive time. It considers factors like distance, traffic patterns, and your home base location. You can also manually adjust the route if needed.

Question 6

What is Emergency Booking Mode?

Accepted Answer

Emergency Booking Mode lets you accept urgent jobs mid-day. When you add an emergency booking, Rhumbit automatically re-calculates your route to fit it in optimally, considering your current location and remaining jobs.

Question 7

How do SMS notifications work?

Accepted Answer

When you tap "On the Way" for a job, Rhumbit automatically sends an SMS to the customer with your ETA. When you arrive, they get another notification. You can also send custom messages with one tap.

Question 8

Can I track my completed jobs?

Accepted Answer

Absolutely! Rhumbit provides daily and weekly summaries showing jobs completed, miles driven, time spent, and more. You can view your performance trends over time.

Question 9

Does it work offline?

Accepted Answer

Rhumbit requires internet connection for GPS routing and SMS notifications. However, you can view your job list and customer details offline. Changes will sync when you're back online.

Question 10

Can I add photos and notes to jobs?

Accepted Answer

Yes! You can add photos (before/after shots, equipment issues, etc.) and detailed notes to any job. This helps with documentation and future reference.

Question 11

Does Rhumbit include invoicing?

Accepted Answer

Yes! All plans include invoicing and online payments. Create invoices from completed jobs, send them via email or SMS, and let customers pay online with a credit card. The Team and Business plans add bulk actions, overdue reminders, recurring templates, and more.

Question 12

How do customers pay invoices?

Accepted Answer

When you send an invoice, your customer receives an email (and optionally an SMS) with a secure "Pay Now" link. They can pay instantly with a credit card. You can also record manual payments for cash, check, or bank transfer. Payments are processed through Stripe.

Question 13

Can I set up recurring invoices for repeat customers?

Accepted Answer

Yes, on the Business plan. You can create invoice templates with line items and schedule them to auto-generate on a weekly, biweekly, monthly, or quarterly basis. You can also enable autopay so the customer is charged automatically.

Question 14

How do I add technicians to my team?

Accepted Answer

On the Team plan or higher, you can invite technicians via email from the Team Management screen. They'll receive an invitation link to create their account and join your team.

Question 15

What can team members see?

Accepted Answer

Technicians can see their own jobs, update job status, and communicate with customers. Managers have full access to view all jobs, assign work, and see team performance reports.

Question 16

How does auto-assign work for teams?

Accepted Answer

Auto-assign distributes unassigned jobs to your team members based on their current location, workload, and skills. It ensures fair distribution and optimal routing across your entire team.

Question 17

Can I limit what technicians can do?

Accepted Answer

Yes! Technicians have role-based access. They can execute their own routes and update their jobs, but cannot see other technicians' jobs or access team management features. Only managers have full access.

Question 18

Is there really a free trial?

Accepted Answer

Yes! We offer a genuine 7-day free trial with full access to all features. No credit card required to start. You can explore everything Rhumbit offers risk-free.

Question 19

What happens after my trial ends?

Accepted Answer

When your trial ends, you'll be prompted to choose a plan. If you don't select a plan, your account will be paused (data saved), and you won't be charged. You can activate it anytime by choosing a plan.

Question 20

Can I cancel anytime?

Accepted Answer

Absolutely! You can cancel your subscription at any time from your account settings. There are no cancellation fees or long-term contracts. Your access continues until the end of your current billing period.

Question 21

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days of your paid subscription, contact us for a full refund, no questions asked.

Question 22

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards.

Question 23

Are there any hidden fees?

Accepted Answer

No hidden fees, ever. The price you see is what you pay. If you exceed your SMS limit, you can upgrade to a higher plan for more messages.

Question 24

Is my data secure?

Accepted Answer

Security is our top priority. All data is encrypted in transit (SSL/TLS) and at rest. We use industry-standard security practices and host on enterprise-grade infrastructure. We never sell your data to third parties.

Question 25

What devices are supported?

Accepted Answer

Rhumbit is a Progressive Web App (PWA) that works on any device with a modern browser — Chrome, Safari, Firefox, or Edge. Install it to your home screen on iOS or Android for a full-screen, native app-like experience. No app store download needed.

Question 26

How do I get support?

Accepted Answer

All plans include email support. Team and Business plans get priority support with faster response times. Business plan customers also get phone and chat support plus a dedicated account manager.

Question 27

What happens if I lose my phone?

Accepted Answer

Your data is stored in the cloud, not on your phone. Simply log in from a new device with your email and password, and all your jobs and data will be there.

Question 28

I'm a pool service tech. Is this right for me?

Accepted Answer

Absolutely! Rhumbit is designed for pool technicians. Track filter changes, chemical treatments, equipment checks, and more. Many pool service professionals use Rhumbit to service 8-12 pools per day efficiently.

Question 29

Does this work for HVAC technicians?

Accepted Answer

Yes! HVAC techs use Rhumbit for service calls, installations, and maintenance routes. The emergency booking feature is perfect for urgent AC repairs on hot days.

Question 30

I do landscaping. Will Rhumbit help?

Accepted Answer

Definitely! Landscapers use Rhumbit for lawn mowing routes, seasonal cleanups, and maintenance visits. Track which properties need weekly vs. bi-weekly service.

Question 31

What about plumbing or other trades?

Accepted Answer

Rhumbit works for any field service business! Plumbers, electricians, pest control, window cleaning, home inspections—if you visit customer locations, Rhumbit helps you work smarter.

Frequently Asked Questions

Getting Started

Features & Functionality

Team Management

Billing & Pricing

Technical & Support

Industry-Specific

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